If you’re dealing with buffering or blocking due to your ISP’s security settings on your internet or router, here’s a quick guide to help. Use the link below to find steps for locating security settings in popular internet provider apps and portals—just click your provider for instructions.  

https://epg.run/unblock/  

Note: If removing the block from your ISP doesn’t solve the problem, you may need to purchase a VPN like ProtonVPN or Private Internet Access for further assistance. For additional help, email ccsinc4u@gmail.com or call 386-562-4073 during business hours, 9am–6pm, Monday through Saturday.  

We’ve noticed that some Internet Service Providers (ISPs) slow down speeds during peak times or even block access completely. While this practice is illegal, many ISPs get away with it. Luckily, we have free solutions to address these issues.

Using a VPN (Virtual Private Network) can hide your activity from your ISP, preventing them from controlling your speeds or blocking access. It’s easy to set up—just download the VPN app on your Firestick and configure it with an email address.

The free version supports one device per email, so if you need to use it on multiple devices simultaneously, you’ll just need additional emails from your household. 

Experiencing buffering or blocked access or Channels playing then stop and have to load another channel and then back to the one your watching? Internet throttling might be to blame.

Many ISPs engage in bandwidth throttling, limiting users’ speeds without their knowledge. Even if you haven’t reached your monthly data cap, ISPs might throttle your connection to specific sites, areas, or during high-traffic times to manage congestion or increase profits.

This is why it’s important to fight back and protect your internet experience. A VPN can help you bypass throttling and regain control of your connection.

You can download on firestick from main screen and just ask for Proton VPN

Internet Service Providers (ISPs) have recently been observed to manipulate customer internet speeds, including throttling and blocking access, potentially due to subscriber migration to streaming services not of their own.

A highly effective solution involves utilizing a Virtual Private Network (VPN) to mask the IP address of your streaming device from your ISP. This prevents them from interfering with your device's performance. The setup process typically takes around 10 minutes and can be done at no cost. ProtonVPN.com is a recommended service. Should you require assistance, we are available to provide support over the phone.

For instance, a client using AT&T experienced connectivity issues during setup. By temporarily connecting their Firestick to my mobile hotspot, the device functioned correctly. However, upon switching back to their AT&T internet, the issue reappeared. After implementing a VPN, the client's service was restored and has been operating without problems. This illustrates one of the many methods ISPs may employ to manipulate internet access on your firestick as well as computers and other devices that require internet. Most will notice with streaming as that requires higher sppeds compared to phones, tablets and computers.

Amazon recently upgraded some fire sticks to the new home screen and some people are experiencing issues with it. This is the picture of the issue.

It has nothing to do with us as we have experienced it ourselves. The easy fix in most cases is just restart the fire stick by pressing the center of the big circle and the play pause button under the home button at the same time and hold them down for 10 seconds until the fire stick reboots or simply unplugging the power wire from the fire stick or the block in the outlet and wait 10 seconds and plug it back in.

Hopefully Amazon will have a fix for this eventually

Important Note: Sometimes maintenance is in progress, which can cause certain channels, sections, or even the entire app to go offline for a bit. That’s just part of how things work in this business. We’re talking about a price increase of $15 more a month—about 50 cents a day—for peace of mind. If patience isn’t your strong suit, it’s smart to have at least two services or apps so you can switch during interruptions and avoid missing anything. If only one or two channels are down, it’s likely an issue on the provider’s end, but if most of your channels are affected while others have no problems, the issue is probably on your side.

We’re redesigning our self-help section to better support you after hours. The AI is being updated to work seamlessly with the newer versions of Black Rose and Hive, as we’ve noticed some outdated information from older versions that doesn’t apply anymore. This will be a gradual transition, so please bear with us as we roll out these changes.

For those in rural areas with limited internet access, there's now a great option! You can stream our app from your phone to the big screen, as long as you have unlimited data on your phone service—no internet required. Plus, you can enjoy watching TV on your phone even when you're away from home. Be sure to ask for a free demonstration!

For those with the combo package, there's no need to have two separate icons on your Fire Stick to switch between programs. The latest player lets you run Hive and Black Rose within the same app under one icon, saving space on your Fire Stick. If you're interested, send us a text, and we can provide the information to get it or help set it up for you based on your location.

Our office is now open to visitors services Kindly inform us in advance of your visit, as we may occasionally be out on a call.

There are times when things are going to be out of our control. Sometimes it's a matter of shutting down the system to reboot it and add new content or another server sometimes it's the weather. When it's not working please give it time before calling as many times it's just a matter of a reboot 10 or 15 minutes. When we are aware of the problem we will post it here with a date and time and any updates as we get them. For other problems that are not related to the service being down you can easily go to the self help section there's AI there 24/7 and many other options on the most common problems that can be fixed immediately.