If you're experiencing freezing on TV shows or movies on Black Rose they are currently working on this situation. They are not 100% done yet but I will keep you posted as soon as I know more I apologize for the inconvenience. When it freezes if you tap the fast forward one little tap it'll Advance 10 seconds and sometimes that will get it past the freezing point.

My understanding is that it loses connection to the server and has to reload and they're fixing that issue as we speak

Some may see a new home screen when turning on your firestick. We have a video of what it looks like as well as the new features. Where the row of apps in small icons is where your apps will be. Here is the video on our video section.

What’s Actually Changing?

This isn't just a visual "coat of paint"; Amazon rebuilt the underlying code to make the experience 20% to 30% faster.

• New Top Navigation: The menu has moved from the center of the screen to the top, featuring tabs for Movies, TV Shows, Sports, and Live TV.

   

• More App Slots: You can now pin up to 20 apps to your home screen (previously limited to 6).

   

• Alexa+ Integration: The new AI assistant is deeply integrated, allowing for more natural "conversational" searches like "find me a thriller for a rainy night."

   

• Quick Settings: Long-pressing the Home button now pulls up a modern "Quick Controls" panel for smart home devices and audio settings.

   

   

How to check if you have it:

Go to Settings > My Fire TV (or Device & Software) > About > Check for System Update. Even if the update is available for your model, Amazon typically rolls these out in "waves," so it might take a few extra days to hit your specific device.

Subject: Important Update: Upgrade to the New Blackrose Experience

Dear Valued Customer,

Technology is moving fast, and to ensure you have the best viewing experience, we are officially retiring the "Black Rose Plus" software in the next few months. More notices and updates will be added to our web site under Service Updates. Our service is expanding, and we have launched a brand-new version designed to handle the latest technological demands. If your main screen of Black Rose looks like the picture above, you are urged to update.

Why upgrade? If you are currently noticing freezing channels, loading circles, or slow performance, your current software is likely out of date. Monthly cleaning and restarting internet will alleviate this as well, and also a VPN (Virtual Private Network) can block ISP’s (Internet Service Providers) from slowing or blocking your speeds during peak times.

The Best Part:

• Same Price: Your subscription cost will not change.
• Same Content: You won’t lose access to the channels you love.
• Free Upgrade: The transition is free for most users.
• Equipment: No need for new equipment, simple download and installation
• Out of State: No worries, we can send a video on the installation and only a phone call away.

What’s New?

• Background Updates: No more waiting for the app to update; it happens automatically.
• Instant Full Screen: Channels load full-screen with a single click.
• Performance: Significantly less buffering and freezing.
• Smart Search: One-click global search—find movies, series, and channels all in one place.
• Customization: Reorder your favorites, change text sizes/colors, and hide categories you don't use.

Out of town? No problem. If you aren't nearby for an in-person free update, we can send you a custom setup link and a video tutorial to guide you through the process.

Want a sneak peek? Just let us know, and we’ll send a video showing off the new features before you switch! Send a Message Us or email us at Email Us

If your main screen when you open looks like this you need the upgrade.

There are times when things are going to be out of our control. Sometimes it's a matter of shutting down the system to reboot it and add new content or another server sometimes it's the weather like the weather up north right now. when it's not working please give it time Before calling as many times it's just a matter of a reboot 10 or 15 minutes. When we are aware of the problem we will post it here with a date and time and any updates as we get them. For other problems that are not related to the service being down you can easily go to the self help section there's AI there 24/7 and many other options on the most common problems that can be fixed immediately.

For those with the combo package, there's no need to have two separate icons on your Fire Stick to switch between programs. The latest player lets you run Hive and Black Rose within the same app under one icon, saving space on your Fire Stick. If you're interested, send us a text, and we can provide the information to get it or help set it up for you based on your location.

We’ve noticed that some Internet Service Providers (ISPs) slow down speeds during peak times or even block access completely. While this practice is illegal, many ISPs get away with it. Luckily, we have free solutions to address these issues.

Using a VPN (Virtual Private Network) can hide your activity from your ISP, preventing them from controlling your speeds or blocking access. It’s easy to set up—just download the VPN app on your Firestick and configure it with an email address.

The free version supports one device per email, so if you need to use it on multiple devices simultaneously, you’ll just need additional emails from your household. 

Experiencing buffering or blocked access or Channels playing then stop and have to load another channel and then back to the one your watching? Internet throttling might be to blame.

Many ISPs engage in bandwidth throttling, limiting users’ speeds without their knowledge. Even if you haven’t reached your monthly data cap, ISPs might throttle your connection to specific sites, areas, or during high-traffic times to manage congestion or increase profits.

This is why it’s important to fight back and protect your internet experience. A VPN can help you bypass throttling and regain control of your connection.

You can download on firestick from main screen and just ask for Proton VPN

Internet Service Providers (ISPs) have recently been observed to manipulate customer internet speeds, including throttling and blocking access, potentially due to subscriber migration to streaming services not of their own.

A highly effective solution involves utilizing a Virtual Private Network (VPN) to mask the IP address of your streaming device from your ISP. This prevents them from interfering with your device's performance. The setup process typically takes around 10 minutes and can be done at no cost. ProtonVPN.com is a recommended service. Should you require assistance, we are available to provide support over the phone.

For instance, a client using AT&T experienced connectivity issues during setup. By temporarily connecting their Firestick to my mobile hotspot, the device functioned correctly. However, upon switching back to their AT&T internet, the issue reappeared. After implementing a VPN, the client's service was restored and has been operating without problems. This illustrates one of the many methods ISPs may employ to manipulate internet access on your firestick as well as computers and other devices that require internet. Most will notice with streaming as that requires higher sppeds compared to phones, tablets and computers.

For those in rural areas with limited internet access, there's now a great option! You can stream our app from your phone to the big screen, as long as you have unlimited data on your phone service—no internet required. Plus, you can enjoy watching TV on your phone even when you're away from home. Be sure to ask for a free demonstration!

Our office is now open to visitors services Kindly inform us in advance of your visit, as we may occasionally be out on a call.

Important Note: Sometimes maintenance is in progress, which can cause certain channels, sections, or even the entire app to go offline for a bit. That’s just part of how things work in this business. We’re talking about a price increase of $15 more a month—about 50 cents a day—for peace of mind. If patience isn’t your strong suit, it’s smart to have at least two services or apps so you can switch during interruptions and avoid missing anything. If only one or two channels are down, it’s likely an issue on the provider’s end, but if most of your channels are affected while others have no problems, the issue is probably on your side.

The new Blackrose Sparkle and Hive Sparkle are now available. Please note the new version requires installation as it is not an upgrade to the current version. Simply purchase the product and download the accompanying PDF instructions.

Key features include a redesigned main interface screen and a global search function, making it easier to find what you need. The full-screen option no longer requires a double-click, and player options for movies and series now load automatically. The system supports 4K resolution and offers significantly faster channel loading times. Additionally, you can view your TV guide while continuing to watch television.

For a short demonstration video, text us here to request a video.

If you prefer professional installation, there is a one-time fee of $20 to cover time and travel.

We’re thrilled to introduce Pete, our new AI agent! He’s here to answer your questions and help solve problems through a quick chat, even after hours. While he’s still a work in progress, Pete is ready to tackle most common issues with ease. Don’t forget to share your feedback after giving him a try by visiting our review page!

If you experience a channel that is stating is OFFLINE, just give it time, there is a new feature that re-enables the channel automatically if more than 10 mins off line,  then can report it here . Usually they will get an alert and get back on line.