Important Note: Sometimes maintenance is in progress, which can cause certain channels, sections, or even the entire app to go offline for a bit. That’s just part of how things work in this business. We’re talking about a price increase of $15 more a month—about 50 cents a day—for peace of mind. If patience isn’t your strong suit, it’s smart to have at least two services or apps so you can switch during interruptions and avoid missing anything. If only one or two channels are down, it’s likely an issue on the provider’s end, but if most of your channels are affected while others have no problems, the issue is probably on your side.

For those with the combo package, there's no need to have two separate icons on your Fire Stick to switch between programs. The latest player lets you run Hive and Black Rose within the same app under one icon, saving space on your Fire Stick. If you're interested, send us a text, and we can provide the information to get it or help set it up for you based on your location.

At some point, though the timing is unclear, Amazon will release new operating software called Vega, The Firestick Select! which is currently Linux-based. 

We are preparing for any potential issues and will provide videos and written instructions for the new streaming device and other methods to stream apps, whether for new users looking for a streaming device or those wanting to expand their options.

The new Blackrose Sparkle and Hive Sparkle are now available. Please note the new version requires installation as it is not an upgrade to the current version. Simply purchase the product and download the accompanying PDF instructions.

Key features include a redesigned main interface screen and a global search function, making it easier to find what you need. The full-screen option no longer requires a double-click, and player options for movies and series now load automatically. The system supports 4K resolution and offers significantly faster channel loading times. Additionally, you can view your TV guide while continuing to watch television.

For a short demonstration video, text us here to request a.

If you prefer professional installation, there is a one-time fee of $20 to cover time and travel.

For those in rural areas with limited internet access, there's now a great option! You can stream our app from your phone to the big screen, as long as you have unlimited data on your phone service—no internet required. Plus, you can enjoy watching TV on your phone even when you're away from home. Be sure to ask for a free demonstration!

We’ve noticed that some Internet Service Providers (ISPs) slow down speeds during peak times or even block access completely. While this practice is illegal, many ISPs get away with it. Luckily, we have free solutions to address these issues.

Using a VPN (Virtual Private Network) can hide your activity from your ISP, preventing them from controlling your speeds or blocking access. It’s easy to set up—just download the VPN app on your Firestick and configure it with an email address.

The free version supports one device per email, so if you need to use it on multiple devices simultaneously, you’ll just need additional emails from your household. 

Experiencing buffering or blocked access or Channels playing then stop and have to load another channel and then back to the one your watching? Internet throttling might be to blame.

Many ISPs engage in bandwidth throttling, limiting users’ speeds without their knowledge. Even if you haven’t reached your monthly data cap, ISPs might throttle your connection to specific sites, areas, or during high-traffic times to manage congestion or increase profits.

This is why it’s important to fight back and protect your internet experience. A VPN can help you bypass throttling and regain control of your connection.

You can download on firestick from main screen and just ask for Proton VPN

Internet Service Providers (ISPs) have recently been observed to manipulate customer internet speeds, including throttling and blocking access, potentially due to subscriber migration to streaming services not of their own.

A highly effective solution involves utilizing a Virtual Private Network (VPN) to mask the IP address of your streaming device from your ISP. This prevents them from interfering with your device's performance. The setup process typically takes around 10 minutes and can be done at no cost. ProtonVPN.com is a recommended service. Should you require assistance, we are available to provide support over the phone.

For instance, a client using AT&T experienced connectivity issues during setup. By temporarily connecting their Firestick to my mobile hotspot, the device functioned correctly. However, upon switching back to their AT&T internet, the issue reappeared. After implementing a VPN, the client's service was restored and has been operating without problems. This illustrates one of the many methods ISPs may employ to manipulate internet access on your firestick as well as computers and other devices that require internet. Most will notice with streaming as that requires higher sppeds compared to phones, tablets and computers.

If you experience a channel that is stating is OFFLINE, just give it time, there is a new feature that re-enables the channel automatically if more than 10 mins off line, if feature does not after that, then can report it here . Usually they will get an alert and get back on line.

We’re thrilled to introduce Pete, our new AI agent! He’s here to answer your questions and help solve problems through a quick chat, even after hours. While he’s still a work in progress, Pete is ready to tackle most common issues with ease. Don’t forget to share your feedback after giving him a try by visiting our review page!

Our office is now open to visitors services Kindly inform us in advance of your visit, as we may occasionally be out on a call.