Subject: Important Update: Upgrade to the New Black Rose Experience

Dear Valued Customer,

Technology is moving fast, and to ensure you have the best viewing experience, we are officially retiring the "Black Rose Plus" software in the next few months. More notices and updates will be added to our web site under Special Notices Page. Our service is expanding, and we have launched a brand-new version designed to handle the latest technological demands. 

Why upgrade? If you are currently noticing freezing channels, loading circles, or slow performance, your current software is likely out of date. Monthly cleaning and restarting internet will alleviate this as well, and also a VPN (Virtual Private Network) can block ISP’s (Internet Service Providers) from slowing or blocking your speeds during peak times.

The Best Part:

• Same Price: Your subscription cost will not change.
• Same Content: You won’t lose access to the channels you love.
• Free Upgrade: The transition is free for most users. ($20 fee would apply if you insisted)
• Equipment: No need for new equipment, simple download and installation
• Out of State: No worries, we can send a video on the installation and only a phone call away.

What’s New?

• Background Updates: No more waiting for the app to update; it happens automatically.
• Instant Full Screen: Channels load full-screen with a single click.
• Performance: Significantly less buffering and freezing. TV guide while still watching tv, no need to exit live tv to see guide.
• Both Apps: If you also have Hive, the backup app, you can have both combined in 1 app and save space and easier to navigate.
• Smart Search: One-click global search—find movies, series, and channels all in one place.
• Customization: Reorder your favorites, change text sizes/colors, and hide categories you don't use.

Out of town? No problem. If you aren't nearby for an in-person free update, we can send you a custom setup link and a video tutorial to guide you through the process.

Want a sneak peek? Just let us know, and we’ll send a video showing off the new features before you switch! Send a Message Us or email us at Email Us

If your main screen when you open looks like this, you need the upgrade.